![]() ![]() Three Titan Security Keys: On the left is the Bluetooth/NFC/USB Security. Some versions of Melco software might display an error "Cluster 1 Denied: Unable to find a valid cluster activation" if multiple embroidery machines are connected and the USB Security Dongle is not being recognized. Help prevent account takeovers from phishing attacks. Dinkey FD Dinkey FD security keys combine a Dinkey Pro dongle and a 16GB flash drive in the same USB device. Here are the available Melco Technical Support options. If the situation remains unresolved, you will need additional technical assistance. The software is designed to only work if the key dongle is plugged into the computer. They are pieces of hardware, today mostly USB drives, that are integrated with the software. Here are the available Melco Technical Support options. Installing the latest Sentinel Security Driver should allow the dongle to be properly listed under Universal Serial Bus controllers as 'SafeNet USB SuproPro/UltraPro.' 5. Key dongles, or security dongles, are a major player in the history of software security and licensing. In Device Manager, you might observe the security dongle incorrectly listed under Other Devices as "USB Ultrapro." Installing the latest Sentinel Security Driver should allow the dongle to be properly listed under Universal Serial Bus controllers as "SafeNet USB SuproPro/UltraPro."ĥ. ![]() ![]() (if you run Windows 10, make sure you have Windows 10 Compatible Melco software). If the problem persists, Uninstall, and then Re-install the Melco software.The next step is to update to the latest Sentinel Security Driver. Each CmDongle stores the licenses in the secure memory of its smart card chip.If the Melco USB Security Dongle is not recognized, start by moving it to a different USB port on the computer to see if Windows will then recognize it. ![]() USB Security Dongle Troubleshooting Steps: If your Melco software should be launching at a higher level (such as Pro, Pro+, Flex or Flex+) but instead opens at a Lite or Sizer level, verify that the USB Security Dongle is installed and recognized by Windows (or, for newer installations, verify that your Virtual License has been Activated). The level of Melco software that launches is dependent upon the presence of a USB Security Dongle (or a Virtual License in newer installations). ![]()
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